newScale LLC provides cloud based IT service catalog and service portfolio management software solutions. It offers Service Catalog Foundation solution for service design, organizational modeling, roles-based access control, service policy management, and administration; and PortfolioCenter that enables IT firms to create a portfolio of services, including business-relevant descriptions, service levels, service objectives, cost drivers, including service components, service options, and related configuration items. The company also provides DemandCenter application, which provides tools that relationship managers and their counterparts in IT finance need to improve the IT-business relationship; and RequestCenter, a service catalog solution for service requests and a standardized request fulfillment process. Further, it provides professional services, such as process, technology, and strategic front office consulting; knowledge services, including training, methodology and best practice development, and technical publications; and customer services, such as strategic program management, customer care, and customer solutions lab. The company also offers hybrid cloud computing solutions. It serves automotive, chemicals, communications, consumer goods, education, energy, financial services, healthcare, insurance, IT outsourcing, manufacturing, oil and gas, pharmaceuticals, public sector, retail and hospitality, services, technology, and transportation and logistics industries. The company was founded in 1999 and is based in San Mateo, California. As of April 14, 2011, newScale LLC operates as a subsidiary of Cisco Systems, Inc.