As of June 10, 2014, Empathica, Inc. was acquired by InMoment, Inc. Empathica, Inc. provides customer experience management (CEM) programs to food service, retail, grocery, banking and insurance, and automotive industries in North America, Europe, the Middle East, Africa, Latin America, and Australasia. Its products and services include customer journey mapping, loyalty modeling, on-demand analysis and insights, prescriptive reporting, and employee engagement. The company also provides GoRecommend, a social media integration solution that provides businesses with the means to take customer experience management to the next logical step; and Empathica Local, a CEM product for location managers in restaurants, retail locations, grocery stores, and banks. Empathica, Inc. has strategic alliances with Customer Service Profiles (CSP); Leventer Group; Straight Shooter Ltd.; and QlikTech International AB (QlikView). The company was founded in 2001 and is headquartered in Mississauga, Canada with an additional office in Birmingham, United Kingdom. The company also has operations in New York, Chicago, Los Angeles, Atlanta, and Bozeman.